Round-Robin: Operator who has not accepted a chat for the longest time will receive the new chat request.
Simultaneous: All operators receive the chat request at the same time
Chat Routing Time
If an operator does not accept the chat request within , route the chat request to the next available online operator.
The chat request will automatically route to the “Leave a message” if an operator does not accept the chat request within 30 min. The purpose of the automatic feature is to allow the visitor to take action and “Leave a message” during extensive delay while connecting to an operator. It is suggested to keep the chat routing time to 1 minute or lower if you are projecting 5+ department operators online at the same time.
Chat Routing Loop
Route the chat request to all online operators times (Simultaneous routing type will always route only once)
Visible for Selection
When the visitor requests chat, choose whether to display this department on the department selection dropdown menu. YesNo
If selecting “No”, the only method visitors can reach this department is by transfer chat or department specific HTML Code.
Should chat transcripts be shared between all operators of this department? Yes, share No, keep private
Setting “No” will set the transcripts to be visible only to the chat operator that accepted the chat request.
Chat Timer Display
A continuous incrementing clock style chat duration timer that can be displayed on the chat window. Yes, display No, don’t display
Visitor File Upload
Allow visitors to upload files during a chat session?
No All GIF PNG JPG, JPEG PDF ZIP TAR TXTCONF
For operators, file upload setting can be set for each operator at the Operators area.